Terms & Conditions

❧ All items on this shop are pre-order items and expect to take at least 3-4 months to produce after pre-orders close. Digital goods will be emailed to customers after physical orders have been shipped. Shipping times are subject to change; please follow our social media for updates!

❧ We will not be responsible for any customs or import fees.

❧ All purchases are final. 

❧ Shipping to Russia or Ukraine incurs an additional $30 shipping cost as the package will be routed through Spain. 

🟆

Shipping and Refund Policy:

Re•Voir will be liable for the following circumstances:

❧ Order lost, damaged, or missing due to mod error. (Wrong address on package, items damaged before shipping, missing item, etc)
 — ❧ Please email us with an unboxing video to prove you did not receive/received severely damaged items. 
 — ❧ Please also let us know whether you would prefer replacement goods, or a refund of the cost of the item. If sending replacement goods is not possible, we will issue a full or partial refund.


❧ Order unable to be delivered due to suspension of the shipping destination. We will process a full refund if the buyer is unable to provide a different shipping address. 

🟆

Re•Voir will NOT be liable for the following circumstances:

❧ Order lost to buyer error (wrong/poorly formatted address, failure to pay VAT/customs, stolen due to negligence, etc) 
 — ❧ If you change addresses, it is your responsibility to let us know. Please email us at [email protected]

❧ Order lost, damaged or destroyed due to courier mishandling. 
 — ❧  If the package is returned to us intact, we may be able to ship out the package again if the buyer pays for the shipping.